Service Center

We have a team of people specialized in customer service to attend to all your requests


About Customer Service

At FINO Services, we provide a variety of services related to commercial policies for transportation businesses in the United States. Our services include permits, regulations, and more. Additionally, we offer house, personal and life policies, as well as health insurance.

If you’re interested in getting a quote, it’s possible for the agency to contact you within 24 hours to start the process.

When taking the request, we will be sending your COI within 5 to 15 minutes, depending on the case.

It really depends on the request and response from the MGA. However, if it is with Progressive, the changes can usually be reflected on the same day.

If you are interested in purchasing a commercial policy, please note that during the call you will be asked for the following details:

  • Name of the owner.
  • Name of the company.
  • DOT.
  • MC Number (If it’s required).
  • Contact phone number.
  • State you reside in.
  • Type of load.
  • Coverages (Automobile Liability, Motor Trucking Cargo, Physical Damage).
  • Trucks (VIN Number, Year y Make)
  • Información del driver (MVR, Date of Birth, Driver License Number)

To start a transportation business, you will need the USDOT number and the MC Number (if operating out of state). Additional permits and licenses may be required depending on the type of transportation business and location.

You need a Bill of Sale or Lease Termination.

About Commercial Auto Insurance claims

If you’re involved in an accident, as  your insurance agency we take care of the process. However, it’s important to note that the insurance company will conduct an investigation using an adjuster to determine coverage. 

That being said, according to the terms and conditions of the contract you signed, there may not be coverage for the claim. It’s always a good idea to review your insurance policy carefully and understand what is and isn’t covered.

If you need to discuss your claim, the first step would be to contact the adjuster assigned by the insurance company. In case you do not have contact with the adjuster(a) designated by the insurance company, please contact us so that we can manage the process from the internal department of the agency.

When you file a claim, it could potentially affect your policy. If the claim is recorded in your loss history, your policy might experience a hike in the premiums. This will depend on the level of risks involved in the incident and the severity of the accident.

According to the terms and conditions of your insurance policy, if the insured company requires you to pay the deductible, then it must be paid regardless of guilt or fault. You can find this information on the declaration pages of your policy.

This varies by the insurance company, but it usually takes 1 to 8 business days to provide us with information about the case. Internally, the process is immediate once the customer sends all the required information.

  • Photos of the accident (if there was one)
  • Police report (If there was one).
  • Statement about what happened
  • Our customer policy number
  • Date of loss

Yes, if you have insurance information from the other party. In addition, as an insurance agency, we also take care of submitting the report to the company of the person who has affected our client.

About Monthly Payments

This value may vary by Late fee and endorsements made during the course of the policy.

Payment date extensions must be requested directly with your financials.

This activation can take from 1 to 10 business days.

Making the payment does not guarantee the reinstallation of the policy, but it is necessary to do so to avoid entering the Collection process.

Policy changes can take up to 90 days to be reflected in the financial.

It’s possible that your account wasn’t debited yet because card payments can take 1 to 3 business days to process, while routing and account payments can take 3 to 5 business days to process. We suggest waiting for a few more days and checking your account again to see if the payment has been processed.